We will exclude you from the unlimited usage list, if you do not comply with this Fair Use Policy.
For WordPress integration we never give a refund – unless you canceled before we started working on it. This type of work involves at least two full hours of manual labor by one of our web developers. However, we will give you a refund in case we did not delivered as promised (less pages or a different layout), or if we did not fulfill your order within 14 days.
For regular html orders, we give a refund in case our service somehow did not result in pages that are similar to how the pages look on web.archive.org at the moment of ordering. In that case, send us an example of an html page that looks different on web.archive.org, than from the files as how we delivered them.
Wrong user input
If you accidentally used the wrong URL from archive.org, then we do not give a refund either. However, you do have the option to correct your mistake. Please send a message to our support with the correct URL - from the same domain. We will then deliver the results for that particular URL, free of charge.
Basically: we only give refunds if we somehow did not deliver what we promised. In the unlikely case that our results are not as promised on our product pages, please contact us. If we cannot solve such an issue within 5 business days - by creating a recovered website as promised -you will receive a refund.
You can cancel your subscription by contacting our support or - if you used a PayPal account - by going to your own PayPal account. In PayPal go to "My preapproved payments". This page is hidden in your PayPal account under the Menu: More--> Sitemap --> Manage subscription Payments
In general we never refund bulk users who simply forgot to cancel their subscription. However, it depends a bit on the customer and situation as we do not like to compare ourseleves with evil corporations. If you have been a regular customer, we usually refund the last payment if you forgot to cancel in time.